WHAT IS NAGUALEP NA2?
Nagualep NA2 is the most efficient composter on the market thanks to its Auto-Detects-Adjust-Stops design. With pressing a button, it takes only 1.5 hours to get your home waste turned into fertilizer.
WHY USE ELECTRICTY TO MAKE COMPOST, INSTEAD OF JUST SENDING WASTE TO NATURE TO BE MORE ECO-FRIENDLY?
By sending waste to nature we need garbage trucks for transportation and landfill to deal with waste. During landfill, methane will be produced due to lack of oxygen. In this case, using electricity to turn waste into fertilizer at home is more environmentally-friendly.
HOW DOES IT WORK?
Nagual accelerates the breakdown of your organic waste into smaller bits, similar to how soils are made overtime.
NAGUALEP is equipped with smart moisture analyzing system that automatically analyzes and captures the moisture status during processing and calculates the time required for processing. Since it automatically stops after the processing is completed, no wasted energy is used.
WHAT KIND OF FOOD CAN I INSERT INTO NA2?
vegetables, fruit (including banana peels), leftovers, bread, bakery, processed food, dairy products, eggshells, tea bags, coffee ground, leaves. Moldy or not, doesn’t matter. Regarding the energy consumption during processing.
WHAT KIND OF FOOD I SHOULD NEVER PUT INTO NA2?
What you should never fill: large (pork, beef) bones, Shellfish, Plastic Products.
HOW LONG DOES IT TAKE UNTIL NA2 TURNS MY WASTE INTO FRESH COMPOST?
NA2 needs on average 1-3 hours for the composting process depends on your food waste capacity.
ARE THERE ANY BAD ODORS?
The carbon filter lid and quieter cycles make the NA2 ideal for indoor use. Reduce your food waste year-round.
WHAT COMES IN THE BOX?
Main unit, Inner bucket, Lid, Activated carbon filters, Non-slip rubber pads, User manual
HOW MUCH POWER DOES THE NA 2 GARBAGE DISPOSER NEED?
The Electricity consumption is estimated to be between 0.1-0.5 kWh/Cycle. This is similar to using a coffee machine at home.
HOW LOUD IS NA2?
NA2 works almost noiseless. In the drying and shredding mode after the input of organic waste, the volume is about 45db, just like in the library.
WHAT DO I NEED TO RUN THE COMPOSTER?
NA2 comes with everything you need to produce your very own, fresh compost: the machine itself, a power adapter and an active carbon filter. All you need to get started is to plug it in and to have some kitchen leftovers ready!
HOW LONG IS THE PRODUCT WARRANTY?
1 year. Learn more of WARRANTY POLICY
IS THERE ANYTHING I SHOULD BE CAREFUL ABOUT WHEN USING IT?
Avoid processing foods that are high in sugar or starch, such as rice, noodles, bananas, corn, and potatoes alone. Try to mix them with other food scraps. Also, drain the water and oil from food waste before processing. If there is a lot of oil, it cannot be dried.
HOW OFTEN SHOULD THE ACTIVATED CARBON FILTER BE REPLACED?
It depends on the frequency of use, but we recommend that you replace it about once every 6 to 8 months. We also offer a return with a good-value replacement filter, so you can use it for about 2 years. Please consider returning with a replacement filter. Also, please be assured that we will continue to sell it on the EC site even after the end of this project.
SHOP NA2 FILTER
WOULD I ONLY BE ABLE TO ORDER REPLACEMENT FILTERS THROUGH NAGUAL COMPANY WEBSITE ONCE THE CAMPAIGN ENDS?RS OR WILL THERE BE UNBEARABLE ODORS IF USED WITHOUT?
You can directly on our website.
SHOP NA2 FILTER
COULD WE COMPOST PET WASTE (DOG POO), TEA BAG AND COFFEE GRINDS?
You can compost tea bags and coffee grinds as long they are made of bio-degradable materials.
DOES IT HAVE UV FEATURE TO KILL MOLD, BACTERIA, ETC?
Nagual's high temperature can sterilize mold & bacteria without UV light.
IS THE UNIT SELF-CLEANING? (I.E. IF WE FILL THE UNIT WITH WATER AND RUN THE MACHINE?
The ceramic bucket is dishwasher-safe & easy to clean.
Return & refunds
What's your return policy?
We stand by our product and offer a 30-day money-back guarantee.
If you are not fully happy with the goods you have received, you can return them to us within 30 days of receiving your order.
To be eligible for returns,
- Products must be in the same condition (without appearance damage) in which you received them.
- Products must be in the same condition (without functional damage) in which you received them.
- Products must be in the same condition (without accessories lost) in which you received them.
The following products can not be returned for four reasons.
- The appearance of the product is damaged
- The function of the product is damaged
- The accessories are lost
- Received product more than 30 days
How do I return my items?
If you purchase your product directly from https://www.nagualep.com and not through the Indiegogo campaign, we do accept returns. You have up to 30 days to start your return from the moment you receive the item. Please include the original packaging with your return and with receipt or proof of purchase
To be eligible for returns,
- Returned items must be in unused condition with the original packaging. We do not accept returned items that are worn, damaged, washed or altered in any way.
- We are not responsible for the return shipping costs of the items .
- Items from different orders can be returned within the same package.
- Please DON'T return any damaged goods unless you're told to by a member of our support team. If you do this, it will delay us resolving your issue.
What's your warranty policy?
The warranty period starts on the date of purchase as stated on your proof-of-purchase, and the warranty period is 2 year. Except consumable products.
Learn more of our warranty policy here
HOW TO OBTAIN WARRANTY SERVICE?
To request a Warranty Service within the warranty period, please first contact the support team for warranty check. You must provide:
- Your name
- Contact information
- Original invoice or cash receipt, indicating the date of purchase, dealer name and model number of the product
We will determine the problem and the most appropriate solutions for you. Please keep the packaging your product arrived in or packaging providing equal protection, so that you have the required packaging available in the event of a return.